It's crazy that scammers are able to mimic the main dte phone number to make their scam seem more legitimate. It's a good thing you caught on and called customer service to confirm. They're not gonna shit you off for one month behind. Hell, they don't shut off people who are $3k in the hole. And if you get a call threatening to shut you off if you don't pay immediately?
Are they asking for payment in the form of apple gift.
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